Team

The Project Manager Assistant will provide back-up and overflow support for the Customer Service team as directed.  Assist both production and customers with questions, and maintain open lines of communication between Customer Service and Sales.

DUTIES and RESPONSIBILITIES:

• Serves Customer Service as primary contact for clerical duties and source of information on particular jobs.
• Learns and understands the customer’s needs.
• Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product.
• Receives job from Sales Rep or Customer Service team member they are supporting. Compares with estimate and discusses any differences with customer and Sales Rep. Initiates job jacket and job ticket. 
• Tracks job through production and communicate any problems and changes to plant personnel, Sales Reps and customers.
• Keeps accurate records on all jobs and customer contacts, so both company and customer are protected should questions arise later.
• Communicate any problems and changes to Sales Reps and Customer Service.
• Keeps accurate records on all jobs and customer contacts, so both company and customer are protected should questions arise later.
• Sends proper materials back to customer.
• Performs other duties as requested. 

SKILLS AND KNOWLEDGE:

• Bachelor’s Degree in Cross Media Graphics or other related discipline, or, minimum one year Project Manager experience preferred
• Knowledge of overall printing/production process.
• Ability to facilitate communication between customers, Sales Reps and production personnel while work is in process.
• Must be thorough and detail oriented.
• Must have strong written and oral communication skills.
• Must exhibit empathy for customers, their problems and needs. Must be able to juggle many tasks and modify plans as requirements change.
• Ability to describe physical objects and job processes over the phone or in writing.
• Initiates and maintains good organization of records and information.
• Interested in preventing errors and solving problems.
• Ability to read and understand oral/written instructions.
• Math skills including addition, subtraction, multiplication and division of whole numbers and fractions.
• Computer knowledge.

The Shipping/Receiving Assistant assists in all shipping and receiving operations.

SHIFT:  Monday – Friday, 11:00am – 7:30pm

DUTIES and RESPONSIBILITIES:

• Prepares all skids and cartons for scheduled shipment including labeling, skid or carton preparation, shipment record keeping, and transfer to carrier.
• Prepares all skids and cartons for subout deliveries.
• Attends company meetings as requested where discussions relate to distribution and shipping.
• Maintains files, guides, directories, and equipment to perform assigned responsibilities.
• Assures that all work areas are kept clean, neat and orderly.
• Assists in loading and unloading trucks when necessary.
• Unload incoming trucks and verify accuracy of receiving documents
• Responsible for noting any damage on incoming shipments and notifying the proper departments
• Ensures that receiving counts match packing lists and purchase orders
• Compiles distribution lists and imports into FedEx
• Assists in resolving any discrepancies
• Collects all documentation for inbound freight and routes to the proper record keeping unit
• Works overtime as needed.
• Follow all safety rules/regulations, company procedures and policies
• Performs other duties as requested.

PHYSICAL REQUIREMENTS:

• Frequent reaching, bending and stooping.
• Frequent standing.
• Manual dexterity.

SKILLS AND KNOWLEDGE:

• High school diploma or equivalent.
• Intermediate computer skills
• Ability to communicate/understand written as well as oral instructions.
• Extensive knowledge of shipping procedures and requirements.
• Ability to anticipate problems and head them off.
• Ability to develop new techniques for handling work.
• Basic math skills and knowledge of computer operations.
• Demonstrate positive safety attitude.

The Offset Press Operator performs manual and machine operator tasks in the set-up, maintenance and operation of a six-color offset printing press.

SHIFT:  Monday – Thursday, 2:00pm – 12:30am

DUTIES and RESPONSIBILITIES:

• Reads instructions from job jacket and sets up or directs set-up of press based on instructions.
• Makes job ready by running samples to adjust print quality, registration, color settings and mixings.
• Makes final pre-run inspection of job and approves of confers with supervisor for approval. Responsible for quality of printed work with defined levels of authority.
• Monitor quality throughout entire run-color, registration, scumming, marking and etc.
• Provide complete and accurate information at shift change.
• Operates or directs operation of six-color printing press to print in accordance with job orders.
• Monitors pH and conductivity of fountain solution on offset press.
• Supervises press helper on multi-color press.
• Performs preventative maintenance on press such as lubrication, replacement of small parts, cleaning and minor adjustments to rollers and other small moving parts.
• Maintains and reads Material Safety Data Sheets (MSDS). Sees to proper handling and disposal of hazardous chemicals.
• Operates or assists on other pressroom equipment and presses if needed and when work load permits.
• Assists in cleaning up and keeping immediate work area neat and orderly.
• Deals with customers and clients in a professional and polite manner.
• Performs prepress tasks such as stripping or burning plates and paper trimming when necessary.
• Performs other tasks as required.

SKILLS AND KNOWLEDGE:

• High school diploma or equivalent
• 2-4 years’ work experience on the same or functionally similar press.
• Requires good knowledge of how to mix and produce correct color in printing.
• Strong knowledge of applicability of various jobs to press.
• Ability to read and understand oral/written instructions and set up press to carry out instructions.
• Math skills including addition, subtraction, multiplication and division.
• Thorough knowledge of problem-solving on press.
• Thorough knowledge of press operations and functions.
• Strong understanding of prepress functions.
• Reliability through attendance, punctuality and attention to work station.
• Demonstrate positive safety attitude.

The Digital Production Supervisor oversees all aspects of the second shift Digital Printing department.  The Production Supervisor will provide leadership to second shift production employees and fills in as needed according to employee and production schedules.

SHIFT:  Monday – Friday, 3:30pm – 12:00am

DUTIES and RESPONSIBILITIES:

• Guides second shift production team employees and gives daily reports to Director of Operations. Makes recommendations in regards to work flow and completion.
• Makes sure all jobs that are due each day, ship on time.
• Coordinates the workflow of jobs between departments.
• Fills in any working gaps of printing and/or finishing as needed according to employee and production schedules.
• Maintains and checks on production quality.
• Understands and follows work order direction. Questions to the point of clarity, as necessary.
• Operates equipment in accordance with manufacturer and Imagine Express standards on various substrates, within quality expectations, in a safe manner.
• Maintains a clean work area.
• Follows all safety protocols.
• Assists other print operators in material handling as necessary.
• Performs other tasks as required.

SKILLS AND KNOWLEDGE:

• College or technical degree in related field and/or minimum of 5 years experience preferred
• Direct supervisory skills and experience including performance management and conducting performance reviews.
• Demonstrated skills in leadership, organization and communication.
• Strong oral/written communications skills.
• Effective interpersonal skills.
• Mechanically inclined.
• Ability to work under pressure.
• Demonstrate positive safety attitude.

The Zund/MCT Operator will complete all specialized Zund/I-Cut finishing of job items.

SHIFT:  6pm – 6am

DUTIES and RESPONSIBILITIES:

• Ability to read and understand work order.
• Operate Zund-ICut equipment.
• Maintain a high level of quality per specifications.
• Report any problems and/or discrepancies of products to Finishing Manager.
• Keep work area clean and orderly.
• Work overtime when needed.
• Performs other tasks as requested.

PHYSICAL REQUIREMENTS:

• Ability to stand for 8 or more hours
• Ability to lift up to 75 lbs.
• Ability to visually inspect all work for defects.
• Manual dexterity for repetitive work.

SKILLS AND KNOWLEDGE:

• High School diploma or equivalent/Technical or equivalent experience
• Ability to communicate/understand written as well as oral instructions
• Ability to apply written instructions to machine set-up
• Basic math skills including addition, subtraction, multiplication and division.
• Basic measuring skills including Standard and Metric units
• Basic computer skills
• Reliability through attendance, punctuality and attention to work station.
• Demonstrates positive safety attitude.

The Digital Print Operator is responsible for all aspects of operating the large format dye-sub Fabric printing equipment to Imagine! Express’ production and quality standards, within budget and on time. 

SHIFTS:  6pm – 6am

DUTIES and RESPONSIBILITIES:

• Operates all large format dye-sub fabric printing equipment.
• Understands and follows work order direction; questions to the point of clarity, as necessary.
• Produces product to spec, within budget, and in expected timeframe.
• Operates equipment in accordance with manufacturers and Imagine! Express’ standards on various fabrics, within quality expectations, in a safe manner.
• Accounts for material consumed on job by job basis
• Perform routine equipment maintenance functions to insure optimal printing conditions.
• Monitors output quality throughout whole course of a run.
• Maintains a clean work area.
• Follows all safety protocols.
• Assists other print operators in material handling as necessary.
• Interacts with customers and clients in a professional and polite manner as needed.
• Works overtime when needed.
• Performs other tasks as required.

SKILLS/KNOWLEDGE/PHYSICAL REQUIREMENTS:

• Ability to lift up to 75 lbs. constantly and up to 100 lbs. frequently
• Ability to stand for long periods of time
• Proficiency in computer applications, including Mac and Windows Operating Systems
• Must possess high mechanical aptitude
• Good written and interpersonal communication skills
• Ability to follow and document procedures
• Ability to read and understand oral/written instructions and set up printers to carry out the jobs
• Basic math skills required
• Knowledge of fabric dye-sub print operations and functions preferred
• Problem-solving ability on printer operations
• Reliability through attendance, punctuality and attention to work station
• Demonstrate positive safety attitude